BJ’s Communications LLC
Internet & Technology Installation Specialists
Effective Date: September 7, 2026
1. About These Terms
These Terms and Policies govern your use of the BJ’s Communications LLC website and the installation, maintenance, configuration, troubleshooting, and related technology services provided by BJ’s Communications LLC.
By contacting BJ’s Communications LLC, requesting a quote, scheduling an installation or service appointment, purchasing equipment or services, or using this website, you acknowledge that you have had an opportunity to review these Terms and Policies.
BJ’s Communications LLC reserves the right to update these Terms and Policies from time to time. Changes will be posted on this page with an updated effective date.
2. Our Services
BJ’s Communications LLC provides installation, maintenance, configuration, troubleshooting, and related technology services for residential, commercial, rural, and mobile customers.
Our services may include:
- Starlink installation and setup
- Starlink equipment installation and configuration
- Starlink troubleshooting and maintenance
- ViaSat services and equipment
- ViaSat service sales and retail assistance
- ViaSat equipment installation and setup
- ViaSat troubleshooting and maintenance
- Rural Internet equipment installation
- Custom Wi-Fi system design and installation
- Wi-Fi coverage improvements and network optimization
- Home and business networking
- Router and network equipment configuration
- Security camera installation and configuration
- Security camera system maintenance and troubleshooting
- RV and mobile Internet connectivity solutions
- Network-connected device installation and configuration
- Technology upgrades and related installation services
- General Internet and networking technology consultation
Services may vary depending on the customer’s location, equipment, property, project requirements, and availability.
3. Internet Service Provider Relationship
BJ’s Communications LLC is not the underlying Internet Service Provider (ISP) for the Internet services installed or supported by our company.
BJ’s Communications LLC provides installation, maintenance, configuration, troubleshooting, retail assistance, and related technology services.
Depending on the service selected by the customer, BJ’s Communications LLC may work with third-party Internet providers, including Starlink and ViaSat.
The applicable Internet Service Provider is responsible for the underlying Internet service, including its network, service availability, service plans, Internet speeds, outages, billing, account management, data policies, and applicable customer agreements.
BJ’s Communications LLC does not control the operation or performance of a third-party provider’s network.
4. ViaSat Services
BJ’s Communications LLC provides ViaSat services as a retailer and service provider/installer, including assistance with ViaSat services and equipment, installation, setup, configuration, troubleshooting, and maintenance.
BJ’s Communications LLC is not the Internet Service Provider responsible for the underlying ViaSat Internet service.
ViaSat is responsible for the underlying Internet service, including network operation, service availability, service plans, pricing, billing, account management, outages, Internet performance, and its applicable customer agreements and policies.
BJ’s Communications LLC may assist customers with available ViaSat services, equipment, installation, setup, configuration, and related technical support.
Customers who obtain ViaSat Internet service are also subject to ViaSat’s applicable terms, policies, service agreements, pricing, and requirements.
BJ’s Communications LLC does not guarantee a specific ViaSat Internet speed, uptime, latency, or service availability.
Service performance may be affected by location, equipment, network conditions, weather, obstructions, and other factors outside BJ’s Communications LLC’s control.
5. Starlink Services
BJ’s Communications LLC provides Starlink installation, setup, equipment configuration, troubleshooting, maintenance, and related technical services.
Starlink is responsible for its Internet service, network, service plans, billing, account management, service availability, performance, outages, and applicable customer agreements.
BJ’s Communications LLC does not guarantee a specific Starlink Internet speed, uptime, latency, or service availability.
Starlink performance may be affected by trees, buildings, terrain, weather, obstructions, equipment, network conditions, and other environmental factors.
Customers are responsible for maintaining their own Starlink account and complying with Starlink’s applicable terms and policies.
6. Third-Party Services
Our services may involve third-party companies, manufacturers, Internet providers, software providers, equipment manufacturers, or other service providers.
BJ’s Communications LLC is not responsible for changes to third-party services, pricing, availability, policies, network performance, software, warranties, or service agreements.
Customers should review the applicable terms and policies of any third-party provider whose services or equipment they use.
7. Quotes and Service Appointments
Quotes are based on the information available to BJ’s Communications LLC when the quote is prepared.
The final price may change if additional work, equipment, materials, travel, wiring, mounting requirements, troubleshooting, or unforeseen conditions are discovered.
We will make reasonable efforts to communicate additional charges before performing significant additional work.
Appointments are subject to availability.
Customers are responsible for providing reasonable access to the property and equipment necessary to perform the requested services.
8. Customer-Provided Equipment
Customers may provide their own Starlink equipment, ViaSat equipment, routers, Wi-Fi equipment, security cameras, network devices, computers, wiring, or other technology.
BJ’s Communications LLC may install or configure customer-provided equipment when it is reasonably compatible with the requested service.
We cannot guarantee compatibility, performance, reliability, or continued operation of equipment that we did not supply.
Equipment defects, unsupported hardware, outdated equipment, software problems, or manufacturer issues may require the customer to contact the applicable manufacturer or service provider.
9. Equipment and Manufacturer Warranties
Equipment purchased from BJ’s Communications LLC, a manufacturer, or another supplier may be subject to the applicable manufacturer’s or supplier’s warranty.
BJ’s Communications LLC does not assume responsibility for manufacturer warranties unless specifically stated in writing.
If equipment fails after installation, BJ’s Communications LLC may assist with troubleshooting and help determine whether the issue appears to involve the equipment, installation, configuration, or third-party service.
Additional service charges may apply for troubleshooting, replacement equipment, return visits, or work outside the original scope of service.
10. Installation and Property Access
Customers are responsible for providing safe and reasonable access to areas where work will be performed.
Installation may require access to roofs, attics, crawl spaces, walls, ceilings, exterior areas, electrical outlets, network equipment, or other locations.
BJ’s Communications LLC will use reasonable care while performing installation and service work.
However, existing construction, wiring, equipment, weather, structural conditions, or other circumstances may affect the installation.
Customers are responsible for informing BJ’s Communications LLC of known hazards or conditions that could affect the safety or completion of the work.
11. Wi-Fi and Networking Services
Wi-Fi performance depends on many factors, including building construction, property size, equipment, interference, Internet service, device capabilities, network configuration, and environmental conditions.
BJ’s Communications LLC will make reasonable efforts to design and configure a network based on the customer’s needs.
However, we cannot guarantee that Wi-Fi will operate at a specific speed or provide coverage in every area of a property.
Additional equipment, access points, wiring, or future upgrades may be recommended when necessary.
12. Security Camera Services
BJ’s Communications LLC provides security camera installation, configuration, maintenance, and troubleshooting services.
Camera performance may depend on Internet connectivity, Wi-Fi coverage, power availability, camera placement, lighting, storage, manufacturer software, and third-party services.
BJ’s Communications LLC does not guarantee that a security camera system will prevent theft, vandalism, property damage, or other criminal activity.
Customers are responsible for ensuring that their camera systems are used in compliance with applicable federal, state, and local laws, including applicable privacy and recording requirements.
13. Maintenance and Troubleshooting
BJ’s Communications LLC may provide maintenance, troubleshooting, system adjustments, upgrades, and related technical support after an installation.
Maintenance or troubleshooting does not guarantee that an issue can be resolved during a single service visit.
Some problems may originate with third-party Internet providers, manufacturers, electrical systems, customer-owned equipment, software, environmental conditions, or other factors outside our control.
Additional charges may apply for troubleshooting, replacement equipment, return visits, travel, or work outside the original scope of service.
14. Payment
Payment is due according to the terms provided with the customer’s quote, invoice, or service agreement.
Unless otherwise agreed in writing, payment is due when the requested service or installation has been completed.
Customers are responsible for approved equipment, materials, labor, travel, and other charges associated with the requested services.
15. Cancellations and Rescheduling
Customers should provide reasonable notice when cancelling or rescheduling an appointment.
BJ’s Communications LLC reserves the right to charge reasonable cancellation, trip, or rescheduling fees when applicable, particularly when equipment, materials, travel, or significant preparation has already been committed to a project.
16. Website Use
The information provided on this website is for general informational purposes.
BJ’s Communications LLC makes reasonable efforts to keep website information accurate and current but does not guarantee that all information is complete, current, or error-free.
We reserve the right to update, modify, or remove website content at any time.
17. Privacy
BJ’s Communications LLC may collect information necessary to communicate with customers, provide quotes, schedule appointments, perform installations, provide maintenance, process payments, and provide customer support.
Information may include a customer’s name, telephone number, email address, service address, project information, and other information voluntarily provided by the customer.
We use customer information for legitimate business purposes and to provide requested services.
BJ’s Communications LLC does not sell customer mobile phone numbers or SMS opt-in information.
18. Text Message / SMS Policy
BJ’s Communications LLC may offer customers the ability to receive text messages related to appointments, service updates, scheduling, customer support, maintenance, quotes, and other communications related to services requested by the customer.
SMS Consent
By voluntarily providing your mobile telephone number and opting in to receive text messages from BJ’s Communications LLC, you consent to receive text messages at the number provided.
Consent to receive text messages is not required to purchase services.
Message frequency may vary depending on your service needs and communications with BJ’s Communications LLC.
Message and data rates may apply.
How to Opt Out
You may opt out of receiving text messages at any time.
To stop receiving text messages, reply:
STOP
to a text message received from BJ’s Communications LLC.
You may also request removal from our applicable text messaging list by contacting BJ’s Communications LLC directly or by using the text-message preference management link provided on our website.
After receiving an opt-out request, BJ’s Communications LLC will make reasonable efforts to remove the number from the applicable SMS messaging list.
Help
For assistance with text messaging, reply:
HELP
to a message from BJ’s Communications LLC, or contact us using the information provided below.
Changing Your Phone Number
If your mobile telephone number changes, please notify BJ’s Communications LLC so that we can update our records and avoid sending messages to a reassigned number.
SMS Information
BJ’s Communications LLC does not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties for their own marketing purposes.
SMS information is used to provide the communications and services for which the customer has opted in.
19. Limitation of Liability
To the extent permitted by applicable law, BJ’s Communications LLC is not responsible for losses or damages caused by circumstances outside our reasonable control, including third-party Internet outages, manufacturer defects, equipment failures, electrical problems, severe weather, acts of nature, unauthorized access, network interruptions, or customer-provided equipment.
Nothing in these Terms and Policies is intended to waive any rights or protections that cannot legally be waived.
20. Customer Responsibility
Customers are responsible for maintaining their own accounts with third-party service providers, including Internet Service Providers and equipment manufacturers.
Customers are also responsible for maintaining appropriate passwords and account credentials and for notifying BJ’s Communications LLC of relevant changes that may affect an installation or service appointment.
21. Contact BJ’s Communications LLC
If you have questions about these Terms and Policies, our services, or our text messaging program, please contact us:
BJ’s Communications LLC
Phone: (855) 406-5574
Text: (559) 408-5758
Email: contact@bjscommunications.com
California
Acknowledgment
By using this website, contacting BJ’s Communications LLC, requesting a quote, scheduling an appointment, or requesting services, you acknowledge that you have had an opportunity to review these Terms and Policies.
Last Updated: September 7, 2026